Refund policy

Because almost everything we sell right now is an instant digital download (MP3 tracks and albums), digital purchases are final once the download link has been delivered. We can't take back a file the same way a physical store takes back a returned item.

 

That said, if something on our end went wrong, we'll make it right. If your file is corrupted or won't open, you received the wrong track, or you were accidentally charged twice for the same order, email us and we'll send a corrected file or issue a refund.

 

Physical products (such as tea, honey, or our smokeable blend) are not yet available in this store. Once they are, this policy will be updated with a specific return window and process for those items. Until a physical product is actually listed for sale, nothing physical is being sold or shipped.

 

To request a refund or replacement, email naturesroots7@gmail.com with your order number and a short description of the issue. We try to respond within 2 business days.